Refund policy

30-Day Money-Back Guarantee

Hey Melora offers a 30-day money-back guarantee on MELORA purchases, including promotional offers and additional bottles purchased through our upsell offers.

If you are not happy with your MELORA, email support@heymelora.com within 30 days of delivery. Include your order number or proof of purchase and tell us which items you would like refunded.

Opened and used bottles are eligible. No return is required, and there is no return shipping charge. Please do not send products back to us or to the manufacturer.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or missing, so we can evaluate the issue and make it right. Include your order number and, where relevant, photos of the item and packaging.

Refunds

Our support team will confirm your request and notify you when your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact support@heymelora.com.

This guarantee does not limit any rights you may have under applicable consumer law.