Shipping policy

U.S. delivery

Standard U.S. delivery is estimated at 4–7 business days for small orders. This includes approximately 2 business days to prepare your order and an estimated 2–5 business days in transit after dispatch. Business days exclude weekends and public holidays.

Delivery times are estimates, not guarantees. Carrier delays, holidays, and other circumstances may affect arrival times.

Shipping charges

Available shipping methods and the actual shipping charge are shown at checkout before payment. Applicable taxes are displayed separately. A product discount does not reduce shipping charges unless the offer expressly states otherwise.

Order updates

We send order and shipping updates to the email address provided at checkout. Tracking details will be provided when available.

Shipping address and delivery issues

Please check your shipping address before completing your order. If you need to request a correction, email us promptly; changes may not be possible once the order has been processed.

If your package is delayed, missing, damaged, or contains an incorrect item, contact support@heymelora.com with your order number so we can help.